Terms andof use
and conditions apply to the online purchase, from the website www.crioflowers.ro sets the conditions and specifies the rights and obligations of the seller (distributor) and the buyer (customer, consumer). Seller and operator of online operations is S.C. 4 SEASONS QUALITY S.R.L., based in Loc. Navodari, Str. Randgears no. 8, Bl. RA1, Sc. D, Ground Floor, Ap. 59, Jud. CONSTANTA, registered with R. C with no. J13/3881/8.12.2017, having CUI RO38582097 and EUID no. ROONRC.J13/3881/2017. For contact information please refer to the contact section on the website (this section is part of the general business conditions).
The relationship between the parties is governed by the Romanian Law on consumer protection (Law 363/2007), the law on electronic commerce (Law 365/2002) and the Internet shopping ordinance (Ordinance 130/2000).
Contract -the purchase contract or other contract governed by the applicable law, in which the parties are, the consumer on the one hand and the seller on the other side.
seller (distributor) -a person, who in accordance with the terms and conditions of the contract concludes acts of trade or other acts of a commercial nature. It is a natural or legal person who, directly, or through other natural or legal persons, delivers goods and/or services to the consumer.
Consumerbuyer) -a person, who in accordance with the terms and conditions of the contract concludes acts that are not commercial in nature. It is a natural or legal person who buys goods or services, for purposes other than commercial purposes.
-A person who, in accordance with the contractual terms and conditions, concludes acts of a commercial nature.
Finalization of the purchase contract -The order made by the buyer is an act with legal effects, provided the order is confirmed and accepted by the seller. From the moment of acceptance of the order by the seller between the parties is concluded a contract with legal effects and with rights and obligations in charge of both parties, as they are defined in the contract or in the general conditions of business, which are integral part of this contract.
Terms and conditions -contractual agreement between the seller and the buyer in accordance with the terms and conditions shown in this section. The buyer accepts the terms in which the contract is concluded at the time of transmission of the order, the order that generates legal effects from the time of the completion The buyer undertakes to inform the present conditions, conditions that he is considered to have accepted from the moment of transmission of the order to the seller. The waiver of the contract can be made in accordance with the legal provisions for distance contracts.
Products are subject to ordinance no. 130/2000, with subsequent additions and amendments, on the legal regime of distance contracts
Do not risk anything: Even if you have purchased the wrong product, you can return it within of 14 working days, without any explanation. The product can only be returned if it is in perfect conditions, including packaging, that is, not to present any signs of wear or consumption under any circumstances, to be unopened, respectively sealed. Unilateral denunciation of contract is made according to Art.4 (1) b): Conditions and modalities for the exercise of the right of unilateral denunciation, for the cases provided for in this ordinance, in the form of the following clause:" consumer has the right to notify in writing to the trader that he gives up the purchase, without penalty and without invoking a reason, within 10 working days from the receipt of the product or, in the case of services, from the conclusion of the contract" , In case of omission of this clause, the product or service is considered delivered without request for order from the consumer, according to the provisions of art. 14; "
The return expenses will be borne by the customer and the reimbursement of the value of the product will be made no later than 30 days after the return, by bank transfer (the customer must specify in writing the bank account in which he wants to receive the money). If the product is returned to a state where it can no longer be sold as new, we will redispatch its product,
in certain situations that depend only on the decision of the Seller, we accept the return of the products if they have been used only once or show small traces of wear. In such cases the Seller will make an analysis of the product and determine the value to be returned to the Buyer. This value will be returned as compensatory value to another order filed on the site.
Processing of orders
After sending the order you will receive an automatic confirmation reply by mail. The goods received until the time of 16:00are usually processed on the same day or on the next working day.
The products are usually delivered within 24 HOURS IN THE COUNTRY AND IN CONSTANTA IN 2-3 HOURS. ALTHOUGH 98% OF THE PRODUCTS ARE ALWAYS IN STOCK, EXCEPTIONALLY, THE DELIVERY TIME CAN BE EXTENDED. In this case you will be contacted immediately to give your consent to the extension of the delivery deadline.
Delivery costs 25 lei with VAT included, for a shopping cart of at least 500 lei with VAT included Delivery will be made between 48-72 hours, so as a rule you will receive the order within 72 hours of its placement. The delivery is made through the courier service GLS Romania. The goods are stored on a 5-day period If you cannot be found for delivery, you will receive a notification. Each delivery has a registration number and we can find out where your order is stored. The order can also be delivered on non-working days. In this case you will charge an additional for each delivery. The list of locations in which it can be delivered can be found on the GLS Romania website.
cash, upon delivery -the most commonly used payment method. Pay the courier, who will issue a receipt;
Pay by your bank to SC 4 SEASONS QUALITY S.A. in the account RO02BRDE140SV66147961400 with the mention of the number and date of issue of the invoice proforms related to your order;
The warranty is counted from the date of acceptance of the product by the buyer, and is by 24 months
The seller is responsible for all the vices of the product present at the time of delivery or appearing inside the warranty term. A referral must be made in writing or in person. The customer will be reimbursed all costs caused (such as transport costs). The referral is not necessary to be addressed to someone specific, it is enough to be sent to the address specified in the contact section. The referral must contain the description of the reported defect and a copy of the receipt (or any other act demonstrating the purchase). Any referral will be processed without delay and the customer will be informed about the findings made. The referral procedure will be sent to the customer, as soon as the referral has been received.
The guarantee is granted in the following cases:
- is a defect that can be removed, the product will be partially or totally changed. If the defect cannot be removed due to its disproportionate nature, and the replacement of the product is not possible, the customer will be entitled to a reasonable discount, or the possibility to opt out of the purchase.
- it is a defect that prevents normal use of the product, replacing it or giving up the purchase.
- In the case of multiple or repeated defects, replacement of the product or waiver of purchase. The reappearance of the defect exists when the same defect, which prevents normal use, was removed at least 2 times during the warranty period and reappeared. Multiple defects mean at least 3 defects that prevent normal use.
- Incase of other defects that cannot be removed, and which do not require the replacement of the product, the customer will be entitled to a reasonable discount or waiver of purchase.
In order to benefit from the guarantee, the buyer is obliged to make a referral, and possibly present proof of purchase and the warranty certificate.
At the request of the customer, the seller will present a written warranty (warranty certificate). Depending on the nature of the case, a guarantee certificate may not be required, proof of the purchase of the product being sufficient For an extended warranty the seller will specify the conditions and extent of it in the warranty certificate. The warranty certificate must contain the name, surname, name of the distributor, registration number, identification code, in the case of legal persons, or domicile in the case of individuals.
notice regarding the defects found will be processed without any delay, no later than 30 calendar days from the date of receipt of the complaint, unless the parties have otherwise agreed. The seller will communicate to the buyer the deadline and method of processing the complaint, including the confirmation of the necessary repairs and their duration, or, if applicable, the written motivation of the refusal to comply with the request.
case of justified referrals, the buyer has the right to request the reimbursement of any advanced amounts in connection with the complaint (including delivery charges of goods subject to repair). The customer is also entitled to request reimbursement of these amounts if the repair is not carried out.
and validity of the offer
prices on the site include VAT and do not include delivery charges. The total payment price is in the final order section and according to the invoice proforme issued. Prices are those from the date of ordering of the products, regardless of any subsequent changes in prices.
Product prices are based on the recommended prices of exclusive distributors.
data you communicate to us, will not be communicated to third parties without your consent. prior to and will be used in accordance with the legislation in force. You can always request the modification, update or deletion from the database. More details you can find at the following link: Privacy
can be required to complete certain forms and/or conclude certain contracts at the time of placing the order. The procedure may differ, depending on the order. The buyer may modify any material errors before placing the order. The present terms and conditions allow the purchaser to archive and reproduce them. The tariffs for distance communication for placing orders are the normal tariffs charged by the operators of these networks.
request return of products in the following situations:
- Productis not compliant with the specifications on the site. If the ordered product proves not to comply with the specifications in our offer, the Consumer may request its return for replacement or full refund of the consideration. If the replacement with a product of a higher value is agreed, it will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, are borne by BUYER.
- Productswere delivered wrong. The delivery of products other than those requested must be immediately reported and the Consumer will refuse the reception. The consumer may request his return for replacement, and if the product is no longer in stock, he may opt for replacement or full refund of the consideration. If the replacement with a product of a higher value is agreed, it will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and transport costs for the replacement product, if applicable, shall be borne by S.C. 4 SEASONS QUALITY S.R.L..
consumer has the right to notify in writing to the trader that he gives up the purchase, without penalty and without invoking a reason, within 14 working days the receipt of the product or, in the case of service supplies, from the conclusion of the contract, BUT WILL BEAR THE TRANSPORT EXPENSES.
will be able to request the change of product, within 14 working days from the date of receipt of the package, without penalties and without invoking a reason. In the case of the solicitation of another product, the price difference will be paid, if the product is more expensive. If the customer opts for a cheaper product, the price difference will not be returned. S.C. 4 SEASONS QUALITY S.R.L. will send the requested product to the exchange only after the Customer has returned the original purchased product. Reimbursement of the value of the product or, as the case may be, its replacement, will be made no later than 30 days after the
return of money or, as the case may be, the replacement of products without penalty and without the invocation of a reason, can be carried out under the
- the products have a seal, it is not allowed to be opened-the product must be returned sealed;
- If the product is returned in a state in which it can no longer be sold as a new, S.C. 4 SEASONS QUALITY S.R.L. has the right to request a fee for the return to the initial stage (if possible) or to cover the price difference resulting from the sale of the product as second-hand or, at the customer's option, to redispatch the product, at its
. O.G. 34/2014, in case of purchase of products from this website using remote communication techniques.
In all case of return/replacement of products as a result of waiver of purchase, return/replacement costs are borne by the customer.
if the product is issued a warranty certificate and the non-compliance is found during the warranty period, the repair measure will be ordered in compliance with OG 21/1992, Law 449/2003 and other legal provisions
It is recommended that the returned product is in the same condition as it was bought or delivered:
To have all the components, accessories, including user manual and warranty certificates;
The product must be returned safely, as far as possible in the original packaging in order to avoid its damage to handling and/or transport. Some products are marked with a seal affixed by the manufacturer on the packaging. This seal is not necessarily present, its presence being specific to the manufacturer. The presence of the seal is not mandatory to demonstrate that the product is exactly in the form and the conditions under which it was issued by the manufacturer. Damage to the seal does not bring any limitation to the right of waiver of the contract
You can't return products ordered online that are picked up directly from stores.
images on the website are informative
document of agreement between the parties was written in accordance with the legislation applicable on the territory of Romania