Product return (s)

products purchased at distance can be returned according to U.G. 34/2014: consumer has the right to notify the trader in writing that he gives up the purchase, without penalty and without invoking a reason, within 14 calendar days from the receipt of the product or, in the case of services, from the conclusion of the contract. The return of the products will be done at the expense of the customer, within 14 calendar days from the denunciation of the contract. It is recommended to utilise the same transport service used for the reception of


to Purchase within 14 days you can apply only to for products ordered online and delivered by


The right of waiver of purchase applies only to any natural person or group of individuals constituted in associations, as defined in art. 2 2 section 2 of Government Ordinance no. 21/1992 on consumer protection, republished, with subsequent amendments and


Product return procedure involves the following steps:

1. Register request return products and obtain return registration number (NR-RMA)

(1.1) The buyer will send by e-mail to a request with the subject-Request return products order no. ____/_____ (must be specified no order and its date) or will complete the return that is found in the link joined return product (E);
(1.2) In the application will specify:

-order number and date of issue of the order;

-buyer data: name and surname, email address used to register account and place online order on;

invoice number and date of issue of invoice proving the purchase of the product/products;

-the causes/reasons that led to the application of the product return procedure (e) (optional);

-account (IBAN) in which the value of the product is transferred;

(1.3) Children

the following documents will be attached to this e-mail: copy of the tax invoice, accompanying notice of the goods/AWB;
(1.4) The return request will be approved and registered in the system only if the dates mentioned according to the step (1.2) are correct and complete and if it meets the mandatory conditions of application the return procedure for products
see paragraph-

2. Return conditions

The returned product must:

-to be in the same state as it was delivered;

-in original packaging with all related accessories (if applicable);

-without any traces of wear, change or consumption in the case of both products and accessories accompanying the returned

-with the intact warranty labels and original documents that accompanied it (tax invoice, warranty certificate, etc.);

3. Finding and validation acceptance return product (s)

(3.1) After the arrival of the product/products in the location 4 SEASONS QUALITY, the qualified staff will check and find whether for these products received the return procedure applies. Verification and finding is made on the basis of the return request issued by the buyer and the mandatory conditions of application return procedure for purchased products (see paragraph- return ofproducts the Terms and Conditions of Use);
(3.2) The final results found will be communicated to the buyer by e-mail, within 24-48 hours from the receipt of the product/products, these also referring to the special taxes applied, if applicable, in the return process produced (s) (see paragraph-Costs and special taxes for return product (s));
(3.3) Based on the results communicated, the buyer is obliged, by e-mail, to provide the acceptance or comments on those mentioned in the results communicated, in order to continue the return process produced (e).

4. Service and warranty

For products that show defects during the warranty period and do not meet the mandatory conditions of application of the return procedure for cumprate products (see paragraph- Warranty the Terms and Conditions of Use), the buyer will contact the Customer Service.

Product Replacement

For purchased products that meet the mandatory conditions for the application of the return procedure and assume the replacement of the product, the seller will replace the product with a new one of the model specified in the original order of If the replacement with a product in the same category of a higher value is agreed, the buyer will pay the difference, respectively if the value is lower, the buyer will receive a partial refund up to the value of the replacement


5 and special charges for return product (e)

Costs incurred by the buyer:

-Return costs and courier transport for the product where the buyer gives up the purchase of the product within 14 days from the reception of the product;

-Cost transport courier for the buyer's option to redispatch the product that was found by the seller that it does not meet the mandatory conditions of application return procedure produced (e);

Costs supported by the seller:

Return and transport costs for the product where the buyer of the product finds that:

-Product that is not according to the specifications of the seller's offer;

-Product is non-functional in the first 24 hours of reception or parcels showing major


The reimbursement of amounts will be made no later than 30 days from the date of termination of the contract by the consumer.

1. The return policy produced (s) mentioned above applies only to products ordered online on that were received by the buyer the physical person following the courier transport;
2. For products whose parcels represent visible damage upon receipt by courier, the buyer is asked to refuse their reception;
3. Products ordered online on are delivered sealed or resealed in original packaging from the manufacturer or other packaging conforming to the dimensions of the product. For some product categories, if applicable, reserves the right to deliver in additional packaging in order to protect the original

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